Our Return Policy

RETURNS FOR STORE CREDIT

If you are attempting to return an item(s) that was delivered past the 5 business days window, the option for a return will not be available to you.

INTERNATIONAL RETURNS

We offer easy returns for items in new, unused, unaltered, condition within 5 business days of delivery date of your order. A prepaid shipping label will be issued with your return for domestic returns. Please note the return shipping label cost will be deducted from your store credit.

If you are an international customer, please email us service@electric-b2c.com to request a return. All return shipping fees are the responsibility of buyer depend on different countries.

*Please note Our Return Portal is currently still in BETA and if you attempt to use the portal for an international return, your return will not get received on our end. We are hoping to have this resolved by end of October.

STORE CREDIT "BANK"

Once we receive and process your return (please allow 4-6 business days for us to process), we will issue you your store credit. Your store credit never expires and is connected to your Adored ELECTRICAL CENTER B2C customer account. If you make multiple returns, your store credit will always be applied to your account and act as a "store credit bank." If you have available store credit in your account, it will automatically apply in your shopping cart but you can choose to not use it at checkout if you want to "save up" your store credit.

Unfortunately, you cannot use your store credit code and a promotional discount code at the same time. This is a Shopify website policy that we do not have a work around for.

FINAL SALE

Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return. 

DEFECTIVE ITEMS

We carefully inspect each product before we sell it in our shop and before a garment ships out that product has passed through a minimum of 2 inspection processes to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal.

Items that are sent back to us in damaged condition or have clearly been used are subject to a minimum 50% restock fee and will be at our sole discretion.

CANCELLED ORDERS

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong spec) we can swap out a spec for you or color if you notify us before your order is fulfilled. 

GIFT CARDS

Gift cards cannot be cancelled or refunded for cash.